- Is your jewelry water resistant?
We invite you to consult the pageJewelry Care< strong> of our site.
- Where is your jewelry made?
All our jewelry are made in Greece.
We attach importance to the quality of our materials and we highlight small manufacturing workshops.
Quality pieces that are proof of vitality of contemporary Greek design.
- How can I track my order?
Thanks to the tracking number that we communicate to you by e-mail on the day of dispatch, on the post office website or on our page Colissimo tracking of our website.
- I did not receive the confirmation email
The confirmation message may have slipped through in your spam: don't forget to take a mati (eye).
If not, go to your personal space to find all the information about your order!
- Incomplete package / Order error
A small oversight or an error in your order?
Notify us by email so that we can find a solution!
Write to us< a href="https://lagrekaofficial.com/pages/contact-us" target="_blank">here
Do not forget to specify in your message the reference of your order , and attach a photo of the package received.
- Modification or cancellation
Once your order has been validated, we cannot modify or cancel it.
If your jewelry does not suit you, you have 15 days to return your order, excluding customizable or previously worn jewellery.
Please note that we do not make exchanges for online purchases – refunds only.
-Can I change my delivery address if my order has not yet been shipped?
You cannot change the delivery address for an order that you have already placed (even if it has not yet been sent).
You can, however, request to change the address for the following. For this, we invite you to contact our support at the following address: firstname.lastname@example.org
- Delivery times?
Delivery times for individual jewelery are between 5 and 12 working days.
- Standard Delivery (France & Monaco): Collissimo Service, 3-5 working days.
- Standard Delivery Europe (Excluding France and Monaco): Collissimo Service, 5-7 days working hours.
* During certain times of the year, delivery times may be a little longer.
*For deliveries outside France, delivery times may vary. take a little longer.
* Outside the EU, recipients may have to pay customs fees, depending on the legislation in force in the country of destination.
Do not hesitate not to regularly consult the order tracking here.
RETURNS & DIVERS
- Have you changed your mind?
If your item does not suit you, you have 15 days to return it for a refund (excluding worn or personalized items).
1. Ask us for the return form here (please specify the reference of your order)
Parts that do not meet these conditions cannot be refunded.
We do not make exchanges, just return them to us part COD and place a new order!
- Still not found the answer you were looking for?
Our offices are open Monday to Friday from 9am to 5pm.
Contact us here< /p>