OUR JEWELRY
Is your jewelry water resistant?
We invite you to consult the Jewelry Care page of our site.
Where is your jewelry made?
All our jewelry is made in Greece and the south of France.
We place importance on the quality of our materials and we promote small manufacturing workshops and suppliers in Europe.
Quality pieces that are proof of the vitality of contemporary Greek design.
YOUR ORDER
How can I track my order?
Thanks to the tracking number that we send to you by email on the day of dispatch, on the post office website .
I did not receive the confirmation email
The confirmation message may have slipped into your spam: don't forget to take a look .
Otherwise, go to your personal space to find all the information concerning your order!
How do I know if my order has been registered?
Shortly after placing your order, you will receive an order confirmation by email. If you should not receive this email, please contact our customer service.
Incomplete package / Order error
Ωχ! (Ouch)
A small oversight or error in your order?
Let us know by email so we can find a solution!
Write to us here
Don't forget to specify your order reference in your message, and to attach a photo of the package received.
I haven't received my order, what should I do?
Please contact our customer service as soon as possible so that we can resolve the issue.
Your parcel is insured against theft and accidental damage during its journey from our stock to your delivery address. When you sign for delivery, responsibility for your purchased items rests with you.
Modification or cancellation
Sorry :(
Once your order has been validated, we cannot modify or cancel it.
If your jewelry does not suit you, you have 15 days to return your order, excluding customizable or already worn jewelry.
Please note, we do not do exchanges for online purchases – refunds only.
DELIVERY
Can I change my shipping address if my order has not yet been shipped?
You cannot change the shipping address for an order you have already placed (even if it has not yet been sent).
You can however request to change the address for the following. To do this, we invite you to contact our support at the following address: info.lagreka@gmail.com
Delivery times?
Delivery times for individual jewelry are between 5 and 12 working days.
- Standard Delivery (France & Monaco): Collissimo service, 3-5 working days.
- Standard Delivery Europe (excluding France and Monaco): Collissimo service, 5-7 working days.
To track your order: here or in your personal account .
* During certain periods of the year, delivery times may be a little longer.
*For deliveries outside France, delivery times may be a little longer.
* Outside the EU, recipients may be required to pay customs charges, depending on the legislation in force in the country of destination.
Please feel free to regularly check the order tracking here .
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