Returns Policy - Refunds
If 14 days have passed since the receipt of your order, unfortunately, we cannot offer you a refund or exchange.
In order to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1. Request the return form from us here (please specify your order reference)
Items not meeting these conditions will not be eligible for a refund.
We do not offer exchanges, but you can simply return the item for a refund and place a new order!
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
- Late or missing refunds (if applicable)
If you haven't received your refund yet, please check your bank account again first.
Next, contact your credit card company, as there may be a delay before your refund is officially posted.
Then, contact your bank. There is often some processing time required before a refund is posted.
If after completing all of these steps, you still have not received your refund, please contact us at email@example.com.
- Sale items (if applicable)
Only regular-priced items can be refunded. Unfortunately, sale items are not refundable.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you wish to exchange it for the same item, send us an email at firstname.lastname@example.org.
If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will
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